King George Hospital

King George Hospital 2024-05-09 Person 4 5 0

My questions were answered.

Please reduce the delay in my care and treatment. I went to the hospital at 9.30 am and stayed whole day till 5.30 pm to complete my treatment.

King George Hospital 2024-05-08 Person 1 5 0

I was left on a trolley bed in the middle of the AnE CDU hall from approximately 16:10 after morphine administered until 2:20am on the 30th April 2024 before I was seen by Dr Rahma. I was left in the corridor for more than 10 hours unattended to. Despite being a diabetic and requesting food and water none was given to me. I had my first wee since 11am on the 29th April at 9:10pm on the said date. A nurse finally took me to the CDU toilet and I was 10 very dehydrated. I was left with food for almost 14hours and was given food at 00:49am by the tea attendant. A very horrible experience.

Provide basic food and water especially to diabetics and constant checks etc.

King George Hospital 2024-05-08 Person 4 5 0

From the paramedics who picked me up to the doctor who discharged me at the very end of my stay every single person who I came across had an amazing level of care for me. I was honestly quite surprised because you hear so many horror stories, but I came across so many people during my stay. Doctors, Nurses , healthcare assistants and patients escorts (not sure if this is the right term) EVERY single person treated me with kindness and dignity and honestly such a high level of care and consideration. The bedside manner was second to none and I am so extremely appreciative of the level of service I received.

Honestly nothing, it seemed busy but still received amazing care and regular updates.

King George Hospital 2024-05-08 Person 4 5 0

I was seen by the staff from start to finish of my treatment with care

Hospital is a busy place and you are doing your best to keep it going

King George Hospital 2024-05-08 Person 3 5 0

The staff were nice but I had to wait 18hours to be examined. I was so stressed, tired,I couldn't stay anymore and discharged myself as I couldn't take anymore.This is unexeceptable.I will not be going there again.There was only one doctor on overnight.that is not right.

More staff.

King George Hospital 2024-05-08 Person 5 5 0

Was looked after with care and told exactly what was happening every step of the way even given a cup of tea and a sandwich as time was passing

Everything was fine

King George Hospital 2024-05-08 Person 4 5 0

I am filling this in on behalf of my mum, the staff in ED were great, so kind. The department was extremely busy so my mum was in a corridor receiving treatment for about 7 hours after which a bay was found for her. I can’t fault this hospital, so far my mum’s care has been wonderful. Ambulance staff were also extremely kind and caring.

Less time waiting in corridor would be nice.

King George Hospital 2024-05-08 Person 4 5 0

Great treatment with some delays due to being forgotten for 4 hours.

Waiting room chairs unbelievably uncomfortable when you are having to wait for 6 hours

King George Hospital 2024-05-08 Person 5 5 0

The staff were amazing, they were overwhelmed and under so much pressure, but were kind and considerate at all times. They deserve much better pay and conditions

Employ more staff

King George Hospital 2024-05-08 Person 1 5 0

Lack of communication from all staff on waiting time to be seen and up dates whilst waiting. Staff Nurse was rude and wasn't prepared to answer questions, demanded a disabled person move from one chair to another despite not interfering with care. Did not see a Dr in the department despite constant requests, one Dr declined to even speak or find out who was dealing with the patient. Did not listen to the patient's family, some staff just seemed to be standing around doing nothing. More security staff and police presence than medical staff. Staff seemed more concerned on stopping ambulance crews arrival than looking after patients. Overall a extremely disappointing and distressing visit to A&E

Communication either verbally or on a notice board on anticipated wait times, keep patients informed. Organisational skills needs great improvement. Allocate a nurse/HCA to a small group of patients so they can monitor them and keep informed of wait time, help them if they need to go to the toilet, sick bowls etc. Try to ascertain if a patient can be treated in a chair rather than the use of a bed. Security/policy presence should be limited to aggressive/violent patients not for management of ambulance crews. A&E is small and therefore needs to be better organised, controlled, if no further room for ambulance admittance inform central despatch advise no further room and not to keep sending patients. Consider KGH for non-major/critical incidences, minors only due to small scale A&E. Maybe look at improvements implemented at Queen's A&E and copy their changes but on a smaller scale.