queens-hospital-1

Queen's Hospital

Rom Valley Way, Romford, Essex, England, RM7 0AG
 
348,100 reviews

Reviews

Recommend
Dignity/Respect
Involvement
Information
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Staff

Reviews

 
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Page 1 of 34189
 
Review of Queen’s - Accident & Emergency
11th January 2025


The staff were amazing and given the pressure they were under due to the volume of people, they were more cheerful, helpful and respectful than I could have managed. The wait time of 9 hours meant a lot of frustration with the waits but it was dealt with incredibly well.

Suggested improvements
Less waiting, I realise it's not the fault of anybody who works there, but it is frustrating.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Written by a NHS patient
11th January 2025


DR Sanusi and his team took really great care of me. I would highly recommend.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe
 
Review of Queen’s - Accident & Emergency
10th January 2025


It was my first time at the hospital the care and kindness made me fill safe and the situation I was in I couldn't have ask for any better care

Suggested improvements
No all members of the hospital work well as for waiting times the hospital done its best drinks and food was offered to us all free those that had been waiting a while. I was grateful for my treatment with gratitude

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Queen’s - Accident & Emergency
10th January 2025


Everyone was kind and considerate despite the department being exceptionally busy

Suggested improvements
Nothing relevant.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Outpatient Team 2
9th January 2025


Ok

Suggested improvements
Ok

Experience
Dignity/Respect
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Information
Kindness
Doctor communication
Communication nurse
 
Review of Outpatient Team 4
9th January 2025


Was explained fully the procedure, felt very ghappy with the care I received

Suggested improvements
None

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Queen’s - Accident & Emergency
9th January 2025


I was carted from one area to another without clear information and luckily ended up in the right place after waiting a few hours in the first area. One nurse announced 12hrs, triage said 6hrs then another area said 9hrs but the first one was right. I had food stuck in my throat, a lot to do with my MS but after 12hrs, asking for an update and being forgotten about 3 times, an Xray, cancelled CT, it took 2 doctors to misdiagnose me saying it was an existing condition. I'd have argued the case but after 12hrs you lose the will to live. I was given wrong meds for my misdiagnosis which made me violently sick 20mins after they told me to go home and wait for it to kick in. I fell asleep at home exhausted only to wake up with the same feeling and not being able to drink or eat but this time with a headache. Fortunately a couple of hours later I felt something shift and the blockage cleared. Proving that they wasted my time and car parking money and made me sick.

Suggested improvements
Pretty much everything

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Sahara Ward B
9th January 2025


Had a fantastic experience thank you to everyone who we’re angel’s without wings especially Victor & Previous two amazing nurses

Suggested improvements
Absolutely nothing else could have been done

Experience
Dignity/Respect
Involvement
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Kindness
Doctor communication
Communication nurse
 
Review of Sahara Ward A
9th January 2025


This ward was excellent from doctors, nurses, HCA’s catering staff and cleaners. Everyone was so caring in a happy environment. Could not praise them enough during our 8 month stay. Thank you to all the brilliant team.

Suggested improvements
Nothing

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Outpatient Team 4
9th January 2025


I was seen on time

Suggested improvements
I was very satisfied, nothing I could say Just keep up the good work.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
 
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Resources

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