Certificates of Excellence
awarded for outstanding patient care
Certificates of Excellence are awarded to clinicians, clinics or teams who receive consistently outstanding patient feedback throughout the year.
2025 Winners' spotlight
Thoughtful, with outstanding care
"I am privileged to have a career I love, dedicated to providing exceptional patient care. As Institute Chair for Primary Care at Cleveland Clinic London, I am committed to combining expertise, innovation, and compassion to deliver the highest standards of healthcare."
Dr Ruth Whitby
Dr Ruth Whitby
Specialises in general medicine
Cleveland Clinic London
Mr Bruce Braithwaite
Specialises in vascular and transplant surgery
The Park Hospital
Understanding, with outstanding care
"I believe that the Medical Profession must maintain the highest standards of patient care, empathy and communication. I am flattered that the work I have done has resulted in this recognition by the patients I have had the privilege to treat."
Mr Bruce Braithwaite
Caring, with outstanding care
"Being a physiotherapist is an absolute honor and privilege. Learning how to tap into different personalities, and helping patients be the best they possibly can be. My aim is that on discharge every patient achieves as close to their desired goals, if not more than they imagined. I don't always get this right, and that is what I learn from, but when I do, it is the best feeling. I hope that when my patients leave my clinic, they understand their problem and know what processes are required to recover from it. Getting it right first time, is always my goal and I will go above and beyond to deliver that service"
Mrs Emma Dodd
Mrs Emma Dodd
Specialises in Physiotherapy
The Boxgrove Physiotherapy and Rehabilitation Clinic
How can I achieve a Certificate of Excellence?
Start collecting patient feedback and reviews.
> Challenge yourself and your teams to achieve excellence.
Create your profile
Individual healthcare professionals
Create your profile completely free of charge and begin collecting and responding to feedback immediately.
Email to set up
Private clinics, GP practices, dental surgeries, hospices
Please contact 01608 819 076 or email support@iwantgreatcare.org to get started.
"iWantGreatCare has been an integral part of our culture change, making us more patient centric and publicly accountable."
Hugh Jones
iWGC Manager and Freedom to Speak Up Champion and Director of Clinical Standards
"Thousands of healthcare users review their care each day to recognise excellent service, or to suggest how care could be improved for the next patient. It is a great honour to recognise the hard work and dedication that clinical colleagues show each and every day, and humbling to give a voice to the thousands of patients who take the time to review the treatment and care they receive."
Jon Twinn, Managing Director of iWantGreatCare
Find out more about iWGC >